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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
A very special thank you to Anna Eng. I could not have made it through the twists and turns of this process without her.
Business response:
Thank you for the positive review, Sheila! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
It was the best I feel that I was whit family.
Business response:
Thank you for taking the time to share your experience with us, Victor. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply*
Loan experience was amazing from beginning to the end.Kalilah Buchanan and Edna Gotay were incredibly helpful through out the Loan process.Highly recommend Pennymac.Thsnk you.
Business response:
Hi Lloyd - Your feedback is greatly appreciated. Thank you for the review.
Very easy process. Norma Brambila was very helpful.
Business response:
Hi David - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply*
Yester was very responsive and knowledgeable. She made the refinance very easy and answered all the questions I had. If she didn’t know the answer she told me she would find out and get back with me. She always followed back up with me.
Business response:
Hi Angela - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day.
Dealing with Anna was the best and smoothest part of my mortgage process. She was always pleasant and quick to respond to issues, and efficiently dealt with my three simultaneous mortgage files pushing them to close on time, despite short timelines.
Business response:
Thank you for the positive review, Justin! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
I had no issues with Nathan or Anna. I have bought and sold at least 20 houses in my lifetime and though this loan retired the most documentation I found it to be acceptable. I have already recommended Pennymac to another borrower
Business response:
Thank you for the positive review, Dennis! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Only issue is with your automated document tracker. You need to have the option of having your agents be able to update when they receive the required documents and not just those uploaded to the tool. This precludes the customer from being inundate
Business response:
Hi Russell - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply*
Daniel and Rashawna were both great to work with. They kept me informed every step of the way! I liked the convince of being able to text if I had questions and the portal was easy to use to upload documents. Thank you for an easy painless process!
Business response:
Hi Stephanie - Your feedback is greatly appreciated. Thank you for the review.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,915 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.