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PENNYMAC

4.5
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About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.548,590 reviews
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Reecea S.'s profile image
Reecea S. 
on Birdeye

3 weeks ago

Chad Foote was great to work with. He answered all my questions, told me what to expect and when to expect it and made the process simple. Edna Gotay was so nice and would call to explain each step as we went along the load process. Great team!! 

Business response:

Thank you for the positive review, Reecea! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply* 

Jack G.'s profile image
Jack G. 
on Birdeye

3 weeks ago

Service was quick, easy and professional. Excellent communication! 

Business response:

Thank you for the positive review, Jack! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply* 

Cathy H.'s profile image
Cathy H. 
on Birdeye

3 weeks ago

Team was very responsive and knowledgeable. Patient with questions and explained everything thoroughly. 

Business response:

Hi Cathy - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day. 

Laurel K.'s profile image
Laurel K. 
on Birdeye

3 weeks ago

Thank you for your help and most important patience 

Business response:

Hi Laurel - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply* 

Joshua T.'s profile image
Joshua T. 
on Birdeye

3 weeks ago

Our Penny Mac team was absolutely THE BEST! Brian and Rosario took time to educate us, support, and go out of the way to make us feel comfortable and valued during the process. Our timeline was tight and we never felt rushed! The best team ever!!! 

Business response:

Thank you for the positive review, Joshua! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply* 

Scott S.'s profile image
Scott S. 
on Birdeye

3 weeks ago

The entire process went quickly and everything went as planned and what we were told. No issues and we have been happy with the past service of Pennymac as well as our current level of service.  

Business response:

Thank you for the positive review, Scott! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply* 

John O.'s profile image
John O. 
on Birdeye

3 weeks ago

Norma was and is a five star employee.  

Business response:

Hi John - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day. 

Ernst L.'s profile image
Ernst L. 
on Birdeye

3 weeks ago

The service was Great  

Business response:

Thank you for the positive review, Ernst! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply* 

Gerald B.'s profile image
Gerald B. 
on Birdeye

3 weeks ago

I would highly recommend you enable the signature of the majority of the closing documents by Docusign. Others we have talked to indicate that other companies do this, requiring "wet signatures" on a minimum of documents.  

Business response:

Hi Gerald - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.5 star rating with 48,590 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 7:00 p.m.  

Need help? Contact us.

Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com