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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Yuri and Rosario were patient and kind, always making me feel accepted when I showed my lack of knowledge. They always put me at ease and helped me to understand. I was very grateful!
Business response:
Hi Brenda - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply*
My experience with Ross and Edna was actually very positive and handled with total professionalism. I appreciate how this refinancing was accomplished without stressing. Thank you so much.
Business response:
Thank you for the positive review, Frederick! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
William Stanwick and Peter Ashworth were both easy to work with. Both were responsive when we had questions and answered them in a timely manner.
Business response:
Hi Ricky - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply*
We didn't start out with pennymac and unfortunately we had our mortgage sold to them without our knowledge. We are trying to rebuild our house after a tornado and the process is only being held up by Pennymac. They want their money right away and are.on your butt if you are even a day late but they are taking their sweet time releasing funds and have horrible communication skills. I can't wait to get rid of pennymac. They got one star but only because I couldn't give zero
Business response:
Hi Megan - At Pennymac, providing our customers with an exceptional experience is our top priority. We'd like to improve your experience with us and help you in any way we can. Please text us at (805) 716-6348. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Outstanding service. Sandra assisted me with kindness and excellent communication.
Business response:
Hi Mario - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply*
Faiza Saleem was very professional, helpful, friendly. Thank you so much
Business response:
Hi Eli - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day.
I would say improve your communication with your customers overall. I am not talking about onee specific person. I am.saying if there any documents pending you need to call the customer on the phone if the document hasn't been received.
Business response:
Thank you for taking the time to share your experience with us, Leonard. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply*
I was a little confused on having to resend info i had already sent over. It didn't seem like everyone was on the same page and shared what they had already gotten from us. Maybe a little more organized communication.
Business response:
Thank you for the positive review, Robert! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Great experience
Business response:
Hi Alison - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply*
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,915 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.