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PENNYMAC

4.4

About this business

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.448,571 reviews
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Ann I.'s profile image
Ann I. 
2 months ago

The two team members I spoke with the most were Nathan and Liem. Both are incredibly amazing to work with and I cannot say enough great things about them and this experience. Thank you so much!  

Business response:

Thank you for taking the time to share your experience with us, Ann. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply* 

Anthony M.'s profile image
Anthony M. 
2 months ago

Jesse, Andy and everyone I interacted with were very helpful and informative. I'm glad this all worked out. 

Business response:

Thank you for taking the time to share your experience with us, Anthony. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply* 

Shelia A.'s profile image
Shelia A. 
2 months ago

Anthony Briggs and Ms.Cole were amazing on helping us. Very thankful to both of them. 

Business response:

Hi Shelia - Your feedback is greatly appreciated. Thank you for the review. 

Eleanor I.'s profile image
Eleanor I. 
2 months ago

Extremely pleased with the whole process. Concerns were addressed and explained.  

Business response:

Thank you for taking the time to share your experience with us, Eleanor. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply* 

Joshua K.'s profile image
Joshua K. 
2 months ago

I don’t think I could have asked for a better experience. Everything was phenomenal. I was hesitant to use PennyMac because everyone was saying using online non-local lender could get challenging with the closing process. Jamie & Tommy deserve raises 

Business response:

Hi Joshua - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply* 

Julie H.'s profile image
Julie H. 
2 months ago

The loan experience has been seamless and made closing go very smoothly, I greatly appreciate it! 

Business response:

Hi Julie - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply* 

Gregory C.'s profile image
Gregory C. 
2 months ago

I mentioned that our house was held in trust from the beginning, but when the loan was approved, the title company insisted we have a trust bank account. We opened one in a hurry, but it still delayed the funds reaching us. Wish we knew that earlier. 

Business response:

We appreciate your review, Gregory. If you're interested in discussing this further, please text us at (805) 716-6348. Thank you. Standard text messaging rates may apply* 

Phyllis C.'s profile image
Phyllis C. 
2 months ago

Just want you to know that Peter A is an awesome person! He is the most caring, respectful and concerned employee that I’ve ever worked with in any business transaction. He is the most professional person I’ve ever dealt with! He’s the BEST! 

Business response:

Hi Phyllis - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply* 

Alan S.'s profile image
Alan S. 
2 months ago

The person who came to my house to do the closing was rude, unfriendly, and unpersonable. She seemed to be in too much of a rush. Very unhelpful.  

Business response:

Hi Alan - Thank you for your feedback. We appreciate any opportunity to make your experience better. Please text us at (805) 716-6348 so we can assist you. Thank you, we hope you have a great day. Standard text messaging rates may apply* 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 48,571 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 7:00 p.m.