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PENNYMAC

4.4

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.448,025 reviews
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Brendan T.'s profile image
Brendan T. 
2 months ago

Too many last minute disclosures 

Business response:

We appreciate your review, Brendan. If you're interested in discussing this further, please text us at (805) 716-6348. Thank you. Standard text messaging rates may apply* 

Lucien R.'s profile image
Lucien R. 
2 months ago

Everything was great  

Business response:

Hi Lucien - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day. 

Timothy N.'s profile image
Timothy N. 
2 months ago

Everything went well. Perhaps some effort to get ALL document requirements clearly communicated early and up front. Only slightly irritated and inconvenienced by several “last minute “ additional documents requests. But overall very pleased. Thanks 

Business response:

Hi Timothy - Your feedback is greatly appreciated. Thank you for the review. 

Robin B.'s profile image
Robin B. 
2 months ago

OMG Lee was so awesome  

Business response:

Thank you for the positive review, Robin! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply* 

William K.'s profile image
William K. 
2 months ago

Jaime did a great job. I recommended everybody. He’s a great asset to the Penny Mac team. Everything I needed and he needed we communicated well he’s a great asset. Thanks. 

Business response:

Hi William - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply* 

Paul T.'s profile image
Paul T. 
2 months ago

Rosario was wonderful! Very knowledgeable, patient and responsive.  

Business response:

Hi Paul - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply* 

Susanne G.'s profile image
Susanne G. 
2 months ago

All team members were professional, friendly and very helpful. This was a great experience. 

Business response:

Hi Susanne - Your feedback is greatly appreciated. Thank you for the review. 

Tracy F.'s profile image
Tracy F. 
2 months ago

Liam Nguyen was extremely helpful, answering all my questions in a timely manner and explaining everything clearly. He was a great help getting through this refinance. 

Business response:

Hi Tracy - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply* 

Jason G.'s profile image
Jason G. 
2 months ago

Great experience! Your team members make the difference. After I locked my rate, I found a better rate that would have saved me money but I still chose PennyMac. Faiza was the most courteous and helpful and ensured a smooth experience. Megan was gr 

Business response:

Hi Jason - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply* 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 48,025 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 7:00 p.m.