This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Our experience with PennyMac during a loan assumption and home sale was nothing short of a disaster. The official closing date was July 14, 2025, but over 60 days later, the loan still had not been finalized. Both the buyers and we, the sellers, had submitted all the necessary information, yet PennyMac repeatedly requested irrelevant or redundant details—such as monthly HOA statements (not applicable) and the name of our realtor, which was already listed in the contract. They insisted on a checkbox being marked on a form ab... read more
Business response:
Hi Jackie - We'd like to learn more about your experience so we can improve our services. If you're interested, could you please text us at (805) 716-6348? We appreciate your time. Standard text messaging rates may apply*
Great Rosario helped so much 👌❤️
Business response:
Thank you for taking the time to share your experience with us, James. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply*
Great experience, locked in excellent interest rate for the current market. Couldn't be happier.
Business response:
Thank you for taking the time to share your experience with us, Kelly. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply*
I found everyone to be patient and helpful
Business response:
Hi Elisabeth - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day.
Tom and Debbie and Latrice did as much as they could control under their job description but very less than poor for a bank on on all steps and requirements regarding banking responsibilities. I had more to write but cut off
Business response:
Thank you for the positive review, Mark! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
The process was smooth. All questions asked were answered. Highly recommend PennyMac
Business response:
Thank you for taking the time to share your experience with us, William. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply*
Thank you for timely communication
Business response:
Hi Calvin - Your feedback is greatly appreciated. Thank you for the review.
From start to finish, my experience was much better than I anticipated. Everything went smoothly and every question I had was sometimes answered before I even had the opportunity to ask. EXCELLENT job, Pennymac!
Business response:
Hi Danielle - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day.
Great people is where the success resides. Liem and Katherine, superstars in my book! Great service, caring and understanding communication, and superb follow up! Aces!
Business response:
Hi Scott - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply*
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,602 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.