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PENNYMAC

4.4

About this business

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.448,602 reviews
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Jackie W.'s profile image
Jackie W. 
2 months ago

Our experience with PennyMac during a loan assumption and home sale was nothing short of a disaster. The official closing date was July 14, 2025, but over 60 days later, the loan still had not been finalized. Both the buyers and we, the sellers, had submitted all the necessary information, yet PennyMac repeatedly requested irrelevant or redundant details—such as monthly HOA statements (not applicable) and the name of our realtor, which was already listed in the contract. They insisted on a checkbox being marked on a form ab... read more

Business response:

Hi Jackie - We'd like to learn more about your experience so we can improve our services. If you're interested, could you please text us at (805) 716-6348? We appreciate your time. Standard text messaging rates may apply* 

James R.'s profile image
James R. 
2 months ago

Great Rosario helped so much 👌❤️ 

Business response:

Thank you for taking the time to share your experience with us, James. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply* 

Kelly C.'s profile image
Kelly C. 
2 months ago

Great experience, locked in excellent interest rate for the current market. Couldn't be happier. 

Business response:

Thank you for taking the time to share your experience with us, Kelly. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply* 

Elisabeth M.'s profile image
Elisabeth M. 
2 months ago

I found everyone to be patient and helpful  

Business response:

Hi Elisabeth - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day. 

Mark D.'s profile image
Mark D. 
2 months ago

Tom and Debbie and Latrice did as much as they could control under their job description but very less than poor for a bank on on all steps and requirements regarding banking responsibilities. I had more to write but cut off 

Business response:

Thank you for the positive review, Mark! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply* 

William K.'s profile image
William K. 
2 months ago

The process was smooth. All questions asked were answered. Highly recommend PennyMac 

Business response:

Thank you for taking the time to share your experience with us, William. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply* 

Calvin M.'s profile image
Calvin M. 
2 months ago

Thank you for timely communication  

Business response:

Hi Calvin - Your feedback is greatly appreciated. Thank you for the review. 

Danielle G.'s profile image
Danielle G. 
2 months ago

From start to finish, my experience was much better than I anticipated. Everything went smoothly and every question I had was sometimes answered before I even had the opportunity to ask. EXCELLENT job, Pennymac! 

Business response:

Hi Danielle - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day. 

Scott F.'s profile image
Scott F. 
2 months ago

Great people is where the success resides. Liem and Katherine, superstars in my book! Great service, caring and understanding communication, and superb follow up! Aces! 

Business response:

Hi Scott - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply* 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 48,602 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 7:00 p.m.