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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
It's been very nice to work with a great company
Business response:
Hi Michael - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply*
The people were great but the system is not user friendly. Too many people working on the loan. Very confusing to an older generation. He said, she said. It needs to be easier.
I really appreciated the proactive information/caution about an increase in spam calls I would receive and the process was smoothe and moved quickly.
Business response:
Hi Dani - Your feedback is greatly appreciated. Thank you for the review.
The team was wonderful to work with, thank you for a smooth experience.
Business response:
Hi Destiny - Your feedback is greatly appreciated. Thank you for the review.
My compliments to the Loan Dept especially Loan officer Ms.Nancy Olivas, she was courteous, very efficient and very knowledge very knowledgeable in regards to my loan I thank you for having her in the Loan Dept
Business response:
Hi Connie - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day.
The process and knowledge of my loan officer was extremely valuable. Thank you
Business response:
Hi Daryl - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply*
Grace made our deal smooth
Business response:
Thank you for taking the time to share your experience with us, Jaycel. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply*
Working with Layal and Rosario and her team was amazing. I have already recommended PennyMac to multiple friends and family thinking of moving and using a VA loan.
Business response:
Hi Brett - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply*
Absolutely terrible experience with the app. It’s costed me $500+ in late fees. I’ve had auto pay on for 4+ years no issues, until I installed this. Every month, auto pay shows it’s on from the app. Then, come payment time, I see pending, but it never pays. I’ve worked with 3 customer support reps, who are all gaslighting me saying my auto pay is off, which ok sure it might be, but they are too thick to understand that I’m telling them my app shows it on. Terrible experience. Terrible service. Terrible app.
Business response:
We appreciate your review, Brayden. If you're interested in discussing this further, please text us at (805) 716-6348. Thank you. Standard text messaging rates may apply*
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,678 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.