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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I mentioned that our house was held in trust from the beginning, but when the loan was approved, the title company insisted we have a trust bank account. We opened one in a hurry, but it still delayed the funds reaching us. Wish we knew that earlier.
Business response:
We appreciate your review, Gregory. If you're interested in discussing this further, please text us at (805) 716-6348. Thank you. Standard text messaging rates may apply*
Just want you to know that Peter A is an awesome person! He is the most caring, respectful and concerned employee that I’ve ever worked with in any business transaction. He is the most professional person I’ve ever dealt with! He’s the BEST!
Business response:
Hi Phyllis - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply*
The person who came to my house to do the closing was rude, unfriendly, and unpersonable. She seemed to be in too much of a rush. Very unhelpful.
Business response:
Hi Alan - Thank you for your feedback. We appreciate any opportunity to make your experience better. Please text us at (805) 716-6348 so we can assist you. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Our experience with PennyMac during a loan assumption and home sale was nothing short of a disaster. The official closing date was July 14, 2025, but over 60 days later, the loan still had not been finalized. Both the buyers and we, the sellers, had submitted all the necessary information, yet PennyMac repeatedly requested irrelevant or redundant details—such as monthly HOA statements (not applicable) and the name of our realtor, which was already listed in the contract. They insisted on a checkbox being marked on a form ab... read more
Business response:
Hi Jackie - We'd like to learn more about your experience so we can improve our services. If you're interested, could you please text us at (805) 716-6348? We appreciate your time. Standard text messaging rates may apply*
Great Rosario helped so much 👌❤️
Business response:
Thank you for taking the time to share your experience with us, James. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply*
Great experience, locked in excellent interest rate for the current market. Couldn't be happier.
Business response:
Thank you for taking the time to share your experience with us, Kelly. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply*
I found everyone to be patient and helpful
Business response:
Hi Elisabeth - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day.
Tom and Debbie and Latrice did as much as they could control under their job description but very less than poor for a bank on on all steps and requirements regarding banking responsibilities. I had more to write but cut off
Business response:
Thank you for the positive review, Mark! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
The process was smooth. All questions asked were answered. Highly recommend PennyMac
Business response:
Thank you for taking the time to share your experience with us, William. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply*
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,678 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.