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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
They dont even deserve 1 star. One of the worst customer services experiences I've ever dealt with. No explanation of how to solve an issue. A new answer each time I call. Unable to get a supervisor. Always promising a solution "tomorrow" or "within a week" with months of nothing. Avoid at all costs!
Business response:
Hi Sari - At Pennymac, providing our customers with an exceptional experience is our top priority. We'd like to improve your experience with us and help you in any way we can. Please text us at (805) 716-6348. Thank you, we hope you have a great day. Standard text messaging rates may apply*
None.
Business response:
Hi Fannie - Your feedback is greatly appreciated. Thank you for the review.
Easy to work with
Business response:
Thank you for taking the time to share your experience with us, Claude. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply*
Andrew Shepherd was amazing and made me feel confident in everything i was doing. It was because of him why i decided to go through with this refi.
Business response:
Thank you for the positive review, David! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Excellent service! Can't say enough about how well things went!
Business response:
Hi Dwight - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day.
Easy, fast and thorough process.
Business response:
Hi Edward - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day.
It was my first time remortgaging my house and it was very pleasant and I appreciate everything everybody does over there
Business response:
Hi Theresa - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day.
You folks have come together again and have delivered a great experience.
Business response:
Hi Michael - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply*
Patrick and Sandra were so very helpful and excellent.
Business response:
Thank you for the positive review, Christine! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,025 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.