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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Great service in both English and Spanish
Business response:
Hi Edgar - Your feedback is greatly appreciated. Thank you for the review.
All persons involved with assisting me with my Home Equity loan were professional, courteous, knowledgeable with regards to any questions I asked, and very helpful in aiding me in the process. Would definitely recommend PennyMac for home mortgages
Business response:
Hi Marion - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply*
Michael Payne was amazing! He was extremely helpful and always answered my questions or helped me out!This was our first refinance and it was made super easy!
Business response:
Thank you for taking the time to share your experience with us, Rose. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply*
I don’t have anything else to add, but thank you all for the advice and support throughout this process. You all have been nothing short of amazing to me and I’m forever grateful.
Business response:
Hi Michael - Your feedback is greatly appreciated. Thank you for the review.
Anna was a real asset to work with. I had a unique purchase situation and Anna took the time to interpret my situation, find solutions, and help represent me for the best outcome.
Business response:
Hi Kaitlyn - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply*
Buying our home with PennyMac was a great experience, refinancing with them was even better. Thank you for helping make our dreams a reality - your company is a blessing to us!
Business response:
Hi Jonathan - Your feedback is greatly appreciated. Thank you for the review.
The emails were lagging when it came to the documents I previously submitted. I had to explain a few times to the loan processing about the documents I sent in vs. what they kept asking for. Lastly, we sent in the same insurance document 3 times.
Business response:
Thank you for the positive review, Richard! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
My one real complaint would have to be that whenever I or my wife called to get answers the person who helped us never seemed to be up to speed on the process. During one of the last calls I made, I was givin out of date info.
Business response:
Hi William - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply*
PennyMac has been easy to work with over the years that we've had a mortgage held by them. Our recent loan process was pretty painless.
Business response:
Hi Kathryn - Your feedback is greatly appreciated. Thank you for the review.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,915 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.