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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Rosario was very very informative and made it happen. She embodies the qualities of honor integrity loyalty and service. She made the entire process seamless.
Business response:
Thank you for the positive review, Joseph! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
All around great experience!
Business response:
Hi Maurice - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply*
Faiza was excellent. Anytime we reach out to her she responded quickly.
Business response:
Thank you for taking the time to share your experience with us, Ali. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply*
Easy to know the step you are on using the website. Convenient to be able to contact your loan processors via text.
Business response:
Hi Tracy - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply*
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Business response:
Hi Charles - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day.
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Business response:
Hi Charles - Your feedback is greatly appreciated. Thank you for the review.
Easy peasy
Business response:
Thank you for taking the time to share your experience with us, Jeffrey. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply*
Faiza is an excellent loan officer. She was super helpful and communicative. She made the process easy and low stress. So thankful for all of her help!
Business response:
Hi Emily - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply*
I have had issues with the processor, Amy. She has told me she would call at a given time, and did not return the calls. After waiting for her to call, I contacted her. “Oops, sorry about that.” She states to contact her moving forward simply text her. I text, no response…so I contact PennyMac and essentially fire her, saying to change my processor or I’m done. Gloria tells me she sorry and embarrassed by this and that she’ll have to speak to her supervisor. Funny enough, I send a simple text to notify Amy that I will no lon... read more
Business response:
Hi Rob - We'd like to learn more about your experience so we can improve our services. If you're interested, could you please text us at (805) 716-6348? We appreciate your time. Standard text messaging rates may apply*
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,081 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.