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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Quick and professional response to all questions.
Business response:
Thank you for taking the time to share your experience with us, Roger. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply*
This is the worst loan company that I have ever dealt with. They are totally unprofessional. They wouldn't communicate with us regarding documents they wanted, said everything was good to close and then didn't even show up to the closing. They also leaked our personal information to dozens of other loan companies and we were getting calls daily. I wouldn't recommend doing business with this company.
Business response:
Hi Kristine - Thank you for your feedback. We appreciate any opportunity to make your experience better. Please text us at (805) 716-6348 so we can assist you. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Professionalism was excellent!!
Business response:
Thank you for taking the time to share your experience with us, David. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply*
Processing agents were knowledgeable, personable and extremely helpful. The loan process was very fast and pain free
Business response:
Hi Joseph - Your feedback is greatly appreciated. Thank you for the review.
We really like the portal that showed progress and the files that were uploaded.
Business response:
Hi Daniel - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply*
It was a great process and I was made to feel good about my decision.
Business response:
Thank you for the positive review, Christopher! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
The great Pennymac team made sure the entire process was smooth and expedited the process to complete home equity loan on time. I highly recommend Pennymac for all their services. Thanks to Pennymac team.
Business response:
Hi Hiren - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day.
Great people and a great process!
Business response:
Hi Kevin - Your feedback is greatly appreciated. Thank you for the review.
Worst loan service out there. they do not help you and they can't accept yor debit card. you can't talk to a person that knows what is happening or what to do. I do not recommend this service for anyone
Business response:
Hi Joel - At Pennymac, providing our customers with an exceptional experience is our top priority. We'd like to improve your experience with us and help you in any way we can. Please text us at (805) 716-6348. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,918 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.