PENNYMAC's cover image

This profile has been claimed by the business owner or representative.

PENNYMAC

4.4

About this business

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

Get directions
WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.448,681 reviews
Select a rating
Evelin S.'s profile image
Evelin S. 
5 months ago

The members from pennymac are very friendly specially nancy and mario  

Business response:

Thank you for taking the time to share your experience with us, Evelin. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply* 

Reginald C.'s profile image
Reginald C. 
5 months ago

As we know, I've been a customer with Pennymac for many years.The service that surrounds this company,creates a pleasant atmosphere to continue doing business with this company.The process for my newhome wasso streamline,which created a greatprocess! 

Business response:

Hi Reginald - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day. 

Brian L.'s profile image
Brian L. 
5 months ago

She was wonderful and very helpful! 

Business response:

Hi Brian - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day. 

Roger W.'s profile image
Roger W. 
5 months ago

Daniel and Rosario were excellent in all areas of my loan process. 

Business response:

Hi Roger - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply* 

Christopher P.'s profile image
Christopher P. 
5 months ago

Kelley and Hilda were absolutely amazing!They put my mind at ease during a very stressful process. I had so much anxiety, but they validated my concerns, answered all of my questions,and made me feel truly supported.Hands down,GREAT CUSTOMER SERVICE! 

Business response:

Thank you for the positive review, Christopher! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply* 

Evans S.'s profile image
Evans S. 
5 months ago

Disappointed that final closing figures were less favorable. I was expecting a lower monthly savings on my payments. In other words, give a more accurate estimate of new payments for the refinance up front. 

Business response:

We appreciate your review, Evans. If you're interested in discussing this further, please text us at (805) 716-6348. Thank you. Standard text messaging rates may apply* 

Matthew C.'s profile image
Matthew C. 
5 months ago

Excellent help and customer service thank you Edna 

Business response:

Hi Matthew - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply* 

Clayton M.'s profile image
Clayton M. 
5 months ago

Super easy to work with. They made the whole process a breeze.  

Business response:

Hi Clayton - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day. 

Rajiv M.'s profile image
Rajiv M. 
5 months ago

Jimmy Kim and Rosario Lopez were absolutely a pleasure to work with! Buying a home has a lot of moving pieces and both of them were able to seamlessly guide me through the process and provide constant information and reassurance!  

Business response:

Thank you for taking the time to share your experience with us, Rajiv. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply* 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 48,681 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 7:00 p.m.