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PENNYMAC

4.5

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.549,065 reviews
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William L.'s profile image
William L. 
on Birdeye

2 months ago

Justin Doster and Sandra Benavidez were amazing to work with. Very communicative and personable.  

Business response:

Thank you for taking the time to share your experience with us, William. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply* 

Rachael M.'s profile image
Rachael M. 
on Birdeye

2 months ago

PennyMac has excellent people. Dealing with Townsgate was AWFUL. Conflicting and confusing information. The ineptitude of the employees of Townsgate is what made it painful and caused many delays. 

Business response:

Hi Rachael - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply* 

Eduardo R.'s profile image
Eduardo R. 
on Birdeye

2 months ago

Excellent. We had some small timing issues at first but everyone was professional and very helpful 

Business response:

Thank you for taking the time to share your experience with us, Eduardo. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply* 

Aaron D.'s profile image
Aaron D. 
on Birdeye

2 months ago

Everyone did an amazing job  

Business response:

Hi Aaron - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply* 

Glenn C.'s profile image
Glenn C. 
on Birdeye

2 months ago

Don’t send out same e-mail asking for documents you have already received! Very frustrating  

Business response:

Hi Glenn - At Pennymac, providing our customers with an exceptional experience is our top priority. We'd like to improve your experience with us and help you in any way we can. Please text us at (805) 716-6348. Thank you, we hope you have a great day. Standard text messaging rates may apply* 

Rachel H.'s profile image
Rachel H. 
on Birdeye

2 months ago

I cannot say enough good things about Bailey and Rashawna. Communication was exceptional, they were both efficient and professional and I never felt like a burden. This is our second mortgage with pennymac and I will 100% keep coming back. Thank you! 

Business response:

Hi Rachel - Your feedback is greatly appreciated. Thank you for the review. 

Juan R.'s profile image
Juan R. 
on Birdeye

2 months ago

Keep up the good work 

Business response:

Thank you for taking the time to share your experience with us, Juan. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply* 

Joseph S.'s profile image
Joseph S. 
on Birdeye

2 months ago

easy no fuss 

Business response:

Hi Joseph - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day. 

Kimberly J.'s profile image
Kimberly J. 
on Birdeye

2 months ago

Thank you James Voughan & Cesar Fierro for helping me through this entire process. 

Business response:

Thank you for taking the time to share your experience with us, Kimberly. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply* 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.5 star rating with 49,065 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 5:00 p.m.