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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
It was a great experience
Great overall Experience
Loan officer was great to work with but the Home Loan Specialist gave inaccurate information to the underwriter and they assumed they knew the answer and I was never asked about the issue in question until after the fact and it almost caused me to not be approved for my loan. Everything was working and moving along great until the home loan specialist got involved.
The customer service was excellent the whole process was streamlined and there were no Kings in her closing at all.
If I could leave a 1 Star review I would this company basically took my money completely lied to me about my refinance after 2 months of calling back and forth with this company and being told “we will have a supervisor call you” and nobody called me I got half my money back and it is now almost 6 months later and I still don’t have a full refund absolute worst company not military friendly at all if you are using a VA home loan look elsewhere.
I received great service. I would suggest having the phone number not show us as suggested spam when they call.
They were a lot of help. Very friendly and easy to get along with I give them all an A plus
Great team
One area that needs improvement is how to reach PM representatives by phone. Every time I needed a fast response I had to explain everything to someone new, or wait for a call back.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,956 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.