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PENNYMAC

4.5

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.548,956 reviews
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Barbara C.'s profile image
Barbara C. 
on Birdeye

2 years ago

Great team  

Joan W.'s profile image
Joan W. 
on Birdeye

2 years ago

Everything was fine. 

Toby C.'s profile image
Toby C. 
on Birdeye

2 years ago

They were helpful when no one else was. I will forever be loyal customer of pennymac 

Rudolph R.'s profile image
Rudolph R. 
on Birdeye

2 years ago

Thanks for guiding me through the whole system,most importantly your team was so pleasant to deal with.  

ALEX S.'s profile image
ALEX S. 
on Birdeye

2 years ago

This process took entirely to long. I have done this before at a much faster rate. I am aware of what needs to be done. When I would call in to confirm what needed to be done. No matter who I talked to was unable to get clear answers. The VA is difficult to operate with in the first place. The ability to get clear and correct information is a must on a VA based loan.  

Karl P.'s profile image
Karl P. 
on Birdeye

2 years ago

Eric Haywood and Nathan reidel made process easy,always notifying me of any new issues needing addressed. Second loan through penny Mac and would do it again  

Jeffery D.'s profile image
Jeffery D. 
on Birdeye

2 years ago

It was not difficult at all. It felt like a streamline process. The closing was great customer service was great we would definitely refer PennyMac to others. 

Jonothan M.'s profile image
Jonothan M. 
on Birdeye

2 years ago

Great experience yet again, this is our second time using your company!  

NEIL F.'s profile image
NEIL F. 
on Birdeye

2 years ago

The team waited until the last couple of days to request proof of the earnest money which was deposited FIVE months prior. The team told us TWO days before the scheduled close that we needed to bump the close up ONE day because the appraisal was expiring. But prior to that checking in on a weekly basis was good. Checking someone's credit REDUCES one's credit score, so I wish that mortgage companies would NOT do that and then say that the score has decreased so the customer has to pay more. Also making promises that cannot be... read more

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.5 star rating with 48,956 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open at 6:00 a.m.