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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
My loan was recently sold to PennyMac from another lender, I was told that nothing would change but that was simply not the case. PennyMac unwilling to work with me to correct some billing issues, not happy with the customer service I received as a new customer.
Business response:
Hi Matthew - Thank you for your feedback. We'd like to learn more about how we can improve your experience with us. If you're interested, please text us at (805) 716-6348. Thank you. Standard text messaging rates may apply*
The individuals we worked with were great. The only issue we had was, we continuously received request for items after we sent the items in. Actually we are still getting request to send in items even after the loan has been approved.
Business response:
Hi Scottie - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day.
Great people everything went great. Ty
Business response:
Thank you for taking the time to share your experience with us, Douglas. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply*
Thank you for making these process so fast and easy
Business response:
Hi Bryan - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply*
The experience was very good. The staff was readily available to assist with any questions or concerns we had
Business response:
Hi Kevin - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day.
Great customer service
Business response:
Hi Walter - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply*
I wanted to take a moment to express my appreciation for the outstanding work that Anna Eng has done. She has truly gone above and beyond to make the loan process remarkably smooth and manageable.
Business response:
Hi Noel - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day.
Everyone was professional and patient.
Business response:
Hi Ronald - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day.
Fast, efficient process, completely satisfied!
Business response:
Thank you for the positive review, Cynthia! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,919 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.