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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Latrice was wonderful and explained to me what happened with the paperwork. She had updated all of the information for my husband‘s name but the title company had not listened. She was very kind.
Business response:
Thank you for the positive review, Teresa! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Michael Henry was responsive to my questions and was very patient with the entire process. I have already recommended Pennymac to my associates.
Business response:
Hi Keisha - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply*
Had a great experience with only one hiccup. The Notary had made a small mistep by saying we owed at signing when the paperwork actually showed we were owed. I contacted Pennie Mac they were great and we got a great support from Bryan.
Business response:
Thank you for the positive review, Steven! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Everything was great with the exception of your IT department was rude and uncaring of our situation.
Business response:
Hi Teresa - At Pennymac, providing our customers with an exceptional experience is our top priority. We'd like to improve your experience with us and help you in any way we can. Please text us at (805) 716-6348. Thank you, we hope you have a great day. Standard text messaging rates may apply*
My experience with pennymac was great because miss Sparks was awesome in taking care of everything
Business response:
Hi Augustine - Your feedback is greatly appreciated. Thank you for the review.
I was wondering if you were able to use my updated pay off balances.please let me know...thanks
Business response:
Hi Diane - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply*
We had a great experience from the beginning to the end . The process went very smoothly. We were informed of everything that would take place and had follow up email and phone calls . Over all great service.
Business response:
Thank you for the positive review, Scott! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Excellent help and support
Business response:
Hi Larry - Your feedback is greatly appreciated. Thank you for the review.
Thanks for the good commutation during the process. I can only add that I did not get a call or tex letting me know that the funds were sent. Thank you.
Business response:
Hi Gary - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,681 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.