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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The service was Great
Business response:
Thank you for the positive review, Ernst! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
I would highly recommend you enable the signature of the majority of the closing documents by Docusign. Others we have talked to indicate that other companies do this, requiring "wet signatures" on a minimum of documents.
Business response:
Hi Gerald - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day.
The whole team provided excellent customer service, making the complex process seem effortless.
Business response:
Thank you for taking the time to share your experience with us, Jak. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply*
The entire experience was fantastic! All questions and calls were answered and taken care of. I would definitely us pennymac for any on my home buying needs.
Business response:
Hi Devon - Your feedback is greatly appreciated. Thank you for the review.
All team members were friendly, knowledgeable, and professional. Great experience. Thanks again. Homer Waldron
Business response:
Hi Homer - Your feedback is greatly appreciated. Thank you for the review.
After working with Dustin Terrazas and Kennedy Crees, for only 30 days, The refinance was done in a timely fashion and communication was spot on. Both of them deserve a raise. Great job guys look forward to working with you again.
Business response:
Thank you for taking the time to share your experience with us, Robert. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply*
All the people we worked with were informative and helpful walking us through the process. We especially liked working with Eric and Brian.
Business response:
Hi Betty - Your feedback is greatly appreciated. Thank you for the review.
Great customer services and excellent time management to carry out the process of my refinancing.
Business response:
Hi Maria - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply*
Was a pleasant experience over all they can just work on the phone confusion but my representative Eric Haywood was excellent over all
Business response:
Hi Ricardo - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 49,067 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.