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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The overall communication and education throughout the process was a constant. I did not feel like any ol customer or just a number. I felt appreciated as a customer and cared for each step of the way!
Everything was great but sometimes had phone reception issues.
The team and experience was easy to work with and timely in the request to ensure we met our closing date
Making the portal more user friendly and making documents accessible to others in penny Mac so the customer doesn’t have to submit them multiple times. I understand the underwriting period and everything has to be right but there has to be an easier and more efficient way to move the process on. The transfer of officers in the middle as well made it hard. You work things out with one and then I had to restart with the next and made it more of a hastle because they didn’t know all of the information already shared and some th... read more
Once I got to Michael, it was an excellent experience. There were some bumps in the road with the closing officer before Michael, but Michael was awesome and listened to my exact concerns and dealt with me as a person not a generic number.
It was great
Overall the experience was very pleasent and didn't take nearly as long as I thought it would have.
Working with Pennymac, specifically Jamie Wright was a pleasure. Answered or returned my calls quickly. Extremely knowledgeable and friendly. The entire process felt like it was being handled by a friend who truly had my best interest in mind. I would definitely recommend.
Overall my experience was great. The only glitch was that some documents were requested more than once. And some documents were self explanatory and required multiple additional documents to clarify.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,957 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.