PENNYMAC

John L. 

on Birdeye

3 years ago

Tyra was excellent to work with during my loan process. Very informative and communicative. I did have some issues with the portal, but once a phone call was made to technical support it was rectified. Time zones need to be considered during requests from lender to closing attorney and borrower to ensure timeliness of documents and information. 

STEPHEN R. 

on Birdeye

3 years ago

Hilda and Ishan were both fantastic and easy to work with. Both of them were very responsive to my requests and always got back to me very promptly. Will definitely get back with them for our next loan. Sincerely, Steve and Linda (Suzy) 

Yvette M. 

on Birdeye

3 years ago

Everyone was very professional, knowledgeable,and pleasant. It was a pleasure doing business with PennyMac. Thank you. 

Emerald S. 

on Birdeye

3 years ago

My loan processor wasn’t positive, often threatened that my closing would be delayed due to inaccurate information she had, not organized, and on several occasions didn’t have the most updated information. 

John W. 

on Birdeye

3 years ago

Overall the experience was great. Christopher was great, he left the company before my loan was finalized, so it was a bit confusing when it came to the final numbers and to get what he promised, Latrice was outstanding, picked up every call, emailed me back promptly, and was always there for me when I needed assistance. Thank you guys for all of you guys help. 

Laticia E. 

on Birdeye

3 years ago

Rosario was great! 

Jonothan M. 

on Birdeye

3 years ago

Great experience yet again, this is our second time using your company! 

Deborah N. 

on Birdeye

3 years ago

At times the process was frustrating but my team was very professional and extremely helpful in getting my loan through the hurdles. Always polite and excellent customer services skills when dealing with my frustrations. Kudos to everyone 

Terry S. 

on Birdeye

3 years ago

Excellent customer service thnx