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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Great
Great
Great
POOR customer service! After submitting my payment, it was confirmed, and somehow didnt process. Called to speak with a live person to dispute the error considering it dropped my credit score drastically. The gal that answered didn’t speak English and was driving in another country. She refused to connect me to management! She then pretended to not be able to hear me. Absolutely ridiculous!! Another negative is that online account access hasn’t functioned in a year and still doesn’t work!!
Business response:
Hi Kayla - Thank you for your feedback. We'd like to learn more about how we can improve your experience with us. If you're interested, please text us at (805) 716-6348. Thank you. Standard text messaging rates may apply*
Liem has been so outstanding and my rock throughout the process. I want to say that everyone that has helped were amazing. Thank you so very much.
When you are calling someone make sure you have the right name. We could tell Suzanne didn't know what my correct name is.
Was an outstanding experience from start to finish and all team members were great. Also the app tracking of the progress along the way was top notch.
Ms. Tanairy provided quick & excellent service and was very supportive during my loan approval. When she was out a day due to illness her team picked up where she left off and the customer service continued.
Great
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,821 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.