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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Everyone was so helpful
Was just okay things they said at began changed
Easy online signing and everything quick and efficient!
From start to finish, each process was fully explained.
Ammie Mack And the Mac team were Awesome. They never left you with a question not answered.
Overall communication. I emailed a ton because I could not clearly understand Liem very well, and this information from the appraisers to the loan people were not clearly communicated, so we had to do a lot of digging on our own to find out what the hold up was.
The PennyMac team met our needs! All who we spoke to were professional, knowledgeable, and friendly. The level of customer service is to be commended as all options were presented and established time lines were met.
While there were one or 2 areas that we were stressed about, especially with the final approval portion, Sandra and the PennyMac team were able to assist with these issues, mainly with the underwriter for the final approval. Overall, it was an "easy" process, well as easy as any mortgage for a new home is. Thank you Sandra for your assistance and for dealing with our Panic at the end. Yours and the teams' assistance was invaluable.
Phillip Sandstrom, loan officer made my the experience for my family very understandable, this was our first time refi and we were nervous but he was able to calm our nerves and help us my husband and I understand the process and answer our questions very promptly and professionally. a great nice friendly people person guy! that made us feel comfortable and confident in the process. thank you Phillip! you are an asset to Penny Mac and should def promote within! The Wilkinson Family
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,998 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open on Monday at 6:00 a.m.