PENNYMAC

Abigail H. 

on Birdeye

3 years ago

The Penny Mac team was very promoted in responding to my questions and extremely helpful. 

Marilyn S. 

on Birdeye

3 years ago

Good experience 

BRENTON H. 

on Birdeye

3 years ago

Wilson was outstanding in this process and was our main contact for most of the process. We did not have any direct contact with Andy until the very end. No way to reach him directly and relied on Wilson for a lot of our updates and info. When we finally got with Andy he was great. There are some flaws with the process that need addressing. Like asking for the same documents over and over. And not being able to directly contact the main processor is terrible. We got an email that closing was ready, and called and s... read more

Julia P. 

on Birdeye

3 years ago

Great experience all around 

Athena C. 

on Birdeye

3 years ago

Letisia was always communicative and informative about the process. Most of the time, she'd call me before I had to call her. Her communications were clear and the documentation needed was also clearly communicated. I enjoyed working with her - she made the process easier. Everything closed on time and I now have my new home! 

Jeffery L. 

on Birdeye

3 years ago

Thank you very much 

BRIAN D. 

on Birdeye

3 years ago

I was amazed how quickly everything came together for our refinance process. I liked using the portal to upload documents and to see things as they were in progressing. The staff were very helpful and answered all our concerns and questions promptly. 

Jannett F. 

on Birdeye

3 years ago

Always answered multiple questions and explained the process and kept me on track throughout the process 

Derwin M. 

on Birdeye

3 years ago

Process was good