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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I was being pushy to get my loan closed due to personal reasons between myself and the previous joint owner and PENNYMAC was able to expedite the process for me. My loan closed only 15 days after I had applied for it. Everyone I spoke to was friendly
Great
When someone says “stop calling me” that should end the conversation. There should be no questions after I say it’s not a good time. A polite apology and goodbye is all that should be said. There is no need for Pennymac to call me three times a week asking me if I want to refinance my loan. It’s madness. Tell your cold callers to accept no for an answer or I’m taking my money and all the interest you might get to another lender.
Business response:
Hi Lynn - At Pennymac, providing our customers with an exceptional experience is our top priority. We would be happy to remove you off the list per your request. Please text us at (805) 716-6348. Thank you, we hope you have a great day. Standard text messaging rates may apply*
We are super pleased with how easy your team made our loan process go.
Great
Great
Great
Suzette was super kind, friendly, helpful, and always available. She was willing to work around my busy schedule to accommodate my needs however possible. Great service from her!!
Michael and Grace were both excellent and very professional yet human and approachable. I appreciated Grace's rapid responses and making me feel like I was her only client.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,821 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.