This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Worst service from PennyMac. PennyMac does not have any process to take responsibility of their fault. I asked to pay my school tax bill on my mortgage and they have not been able to make that even after 9 business days though they said they service the request within 5 days after the request is made. Due to this I am at a situation that I may loose the opportunity of availing 2% discounted tax payment. The customer service reps only say I am expediting but their is no value to their statement as I do not see anything being ... read more
I WOUKD NOT RECOMMEND!! Poor communication and awful customer support:
Business response:
Hi Thomas - Thank you for your feedback. We appreciate any opportunity to make your experience better. Please text us at (805) 716-6348 so we can assist you. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Great
I have been with Penny Mac for over 25 years. They would call me at least 3 times a day asking me to refinance my mortgage. Finally I said sure why not. This has turned out to be just a horrible experience for me. They kept asking me for documentation and proof of accounts. I'd send it to them and they would ask for the same thing again. I was told that all my documents were in and I was waiting for a closing date. I finally called and was told that I needed more documentation. The same documentation I had previously sent th... read more
Business response:
Hi Hemirick426 - Thank you for your feedback. We appreciate any opportunity to make your experience better. Please text us at (805) 716-6348 so we can assist you. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Jamie was professional, knowledgeable and fun to work with.
Amy Mack did s superior job of answering all my questions and keeping me updated of all required through the loan process.
Great
Great
Andrew Shephard was amazing and Rosario Lopez was fantastic. Overall excellent service. Thank you!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,627 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.