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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Everything was explained and every question was answered
Customer service and communication was grear
We made sure we got Jamie’s number immediately; she was so helpful from day one! She responded to our questions and requests faster than my family members getting back to me. Jamie even gave us information that would benefit us financially. She was prompt and precise! If we ever choose to move again, Jamie will be the first person we call! Thank you Jamie and Penny Mac!
I've dealt with PennyMac since 2016 and have never had a bad experience. Ms. Frazier was a pleasure to work with.
Peter was awesome I have no complaints on his end. However, underwriting took forever. I feel they could've initially requested the tax returns and saved me time and aggravation as they had me obtain and send over a dozen pay stubs and W2s. It felt like they did not understand what it means to be a union worker. What's worse is we already had our mortgage with PennyMac so we thought it would be a smoother process.
Rosario needs to be more communicative, I had to repetitively call and ask for things to be done or checked.Her lack of knowledge and communication with her tean almost forced us out of escrow on day 24, yes i said DAY 24 OF ESCROW.She also likes to speak poorly of customers/clients when she thinks they can no longer hear her. She does not live up to the values of any lender or mortgage company. Also super hard to get ahold of and never "in the office".
Paulette and the team were amazing in every way!
The process was very stressful, Darcel answered all of my questions and always got right back to me.
Good communication about the loan.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,957 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.