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PENNYMAC

4.4

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.448,515 reviews
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Elsa M.'s profile image
Elsa M. 
3 years ago

It was super fast and I still got a good rate 

Jocelyne C.'s profile image
Jocelyne C. 
3 years ago

I always had clear information for what was requested of me. My questions were answered promptly. Chaix was very easy to talk to. She did a great job. thank you! The all Pwnnymac team were great specially Nathan Reidel. 

Cesar C.'s profile image
Cesar C. 
3 years ago

Better initial communication and process explanation. Not on Veronica’s part but there were a few times that I received conflicting information and had trouble getting a hold of someone. At one point I had to call 5x in one night and demand to speak to a supervisor in order to get a document that we needed for closing. 

Terry W.'s profile image
Terry W. 
3 years ago

Great experience 

JULIA H.'s profile image
JULIA H. 
3 years ago

My poor review is not for Tyra. She did her absolute best. My comments are for the loan process in itself. Once it went from the application to the underwriting team was when things got messy. I already have two other mortgages which should have been in the system. Hopefully on the next one, the process will be smoother. A list from the beginning with all the documents needed. Again Tyra was there from beginning to end for us. 

Kenneth D.'s profile image
Kenneth D. 
3 years ago

This is the second time that I have refinanced with pennymac and it has been the easiest process both times! Thank you so much 

DONNA P.'s profile image
DONNA P. 
3 years ago

Very professional, answered all my questions. Very approachable and went over paperwork quickly. 

EDWARD R.'s profile image
EDWARD R. 
3 years ago

People: Jonathan, Hilda ans Euclid. 

Clifton S.'s profile image
Clifton S. 
3 years ago

Thank you so much for your help! 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 48,515 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 7:00 p.m.