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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Nancy held my hand from start to closing. I appreciate the consistent customer service.
PennyMac calls every day with random offers, and each time I request to be taken off the call list, they still call with the exact offers. PLEASE STOP CALLING ME!!!!!!!
Business response:
Hi Riley - At Pennymac, providing our customers with an exceptional experience is our top priority. We would be happy to remove you off the list per your request. Can you please provide me with the official name on your loan, phone number and the state of the property, please? Please text us at (805) 716-6348. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Great
My first contact was with Ivan Crume, Who explained everything very well an professionally. Next, Ispoke with Nicole and then Barry, both of whom were very nice and helpful. Getting everything taken care of was very easy and straightforward.
Let customer know if loan got was actually funded the date they were given when the closing papers were signed.
James Wright was a pleasure to deal with. He really made an effort to keep me informed at every step. Great personality and communication skills!
Great
NEVER I repeat NEVER use Penny Mac! I have been waiting over 90 days for the mto clear the buyers of my house. The have the money, the credit score and everything else but this company is using COVID, staffing and other resons to justify making me wait to move to ANOTHER STATE and take a NEW JOB. I am going to lose a job I have been working for fore years because are dragging their feet. Feel free to email me if you want to know more details. fffweekly@gmail.com I will be seeking legal action if I lose my job
Phone menu convoluted and designed to keep customer from reaching a representative. This is by design of Pennymac management to save labor cost to Pennymac and gives poor customer service when trying to reach a representative. Also, menu ask to enter last 4 digits of social security number which I did correctly 4 times and it told me the 4 digits were incorrect when I know they were correct.
Business response:
Hi David - Thank you for your feedback. We appreciate any opportunity to make your experience better. Please text us at (805) 716-6348 so we can assist you. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,821 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.