PENNYMAC

Todd H. 

on Birdeye

3 years ago

It was a great experience 

Todd H. 

on Birdeye

3 years ago

Great overall Experience 

Andrew P. 

on Birdeye

3 years ago

Loan officer was great to work with but the Home Loan Specialist gave inaccurate information to the underwriter and they assumed they knew the answer and I was never asked about the issue in question until after the fact and it almost caused me to not be approved for my loan. Everything was working and moving along great until the home loan specialist got involved. 

Jeffery D. 

on Birdeye

3 years ago

The customer service was excellent the whole process was streamlined and there were no Kings in her closing at all. 

Kaleb P. 

on Birdeye

3 years ago

If I could leave a 1 Star review I would this company basically took my money completely lied to me about my refinance after 2 months of calling back and forth with this company and being told “we will have a supervisor call you” and nobody called me I got half my money back and it is now almost 6 months later and I still don’t have a full refund absolute worst company not military friendly at all if you are using a VA home loan look elsewhere. 

Richard L. 

on Birdeye

3 years ago

They were a lot of help. Very friendly and easy to get along with I give them all an A plus 

John C. 

on Birdeye

3 years ago

Great team 

Hector P. 

on Birdeye

3 years ago

One area that needs improvement is how to reach PM representatives by phone. Every time I needed a fast response I had to explain everything to someone new, or wait for a call back. 

Toby C. 

on Birdeye

3 years ago

They were helpful when no one else was. I will forever be loyal customer of pennymac