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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The whole process was seamless from 1st contact through closing. All questions about the process was answered timely and thoroughly.
Business response:
Thank you for taking the time to share your experience with us, Keith. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply*
I have been very unhappy with having PennyMac as our mortgage servicer. Their customer service is appalling. They say to not submit your tax documents as they also receive them, but was doubtful decided to check if they had done so and found out that they did not account for the sharp increase in taxes in our escrow and we would have been in the red and had to pay out of pocket. I had to have a painful back and forth over the PennyMac messenger because I could never reach a human being on the phone and it took many messages ... read more
Business response:
Hi Claire - We'd like to learn more about your experience so we can improve our services. If you're interested, could you please text us at (805) 716-6348? We appreciate your time. Standard text messaging rates may apply*
Liam was excellent and helped me with my questions about the loan
Business response:
Hi Kenneth - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day.
Jennifer Brucker and Anna were both amazing. They were very professional, yet such nice and caring people, who made sure everything went smoothly. They made what is usually a stressful thing, very easy. I'm a loyal customer forever🙂
Business response:
Thank you for taking the time to share your experience with us, Katherine. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply*
Grace was very helpful during the process. Gave weekly updates of what was needed.
Business response:
Hi Dijon - Your feedback is greatly appreciated. Thank you for the review.
Nancy was great. Thanks so much.
Business response:
Hi Heather - Your feedback is greatly appreciated. Thank you for the review.
The team did a great job taking me through this process.
Business response:
Hi Leandrew - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day.
Nicole was the best person i have worked whit thanks
Business response:
Thank you for taking the time to share your experience with us, Willians. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply*
An efficient and speedy process and Great Customer service!
Business response:
Hi Gregory - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply*
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,919 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.