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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Sometime hard to get a person, but leaving a message they always got right back to me.
Business response:
Hi Barbara - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply*
Fouad was super awesome and great to work with.
Business response:
Thank you for the positive review, Andrew! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
My mortgage is with Pennymac, so you guys are a trusted partner. Meghan was superb to work with, esp as I was dealing with a sudden illness with my mother and her eventual death, while I was going through this process. Thank you to Meghan and all.
Business response:
Hi Erika - Your feedback is greatly appreciated. Thank you for the review.
Diana was excellent and stayed in contact with me almost daily with updates as we awaited the long back and forth with underwriting. Underwriting process was pretty annoying and unnecessarily long, that part of the experience sucked!
Business response:
Thank you for taking the time to share your experience with us, Michael. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply*
Horrible!! I've been with PennyMac for 18 months and they have been ripping me off with my escrow account. First they were charging me for two homeowners insurance then I got that corrected that when they didn'tget my correct Real estate taxes from the county and its been 6 months of over paying into Escrow. My payment is $400 higher. Every month I call and they say they will correct it and this months its worst!! I have sent them the county tax bill and they STILL are over charging me. They are aweful and DO NOT RECOMMEND T... read more
Business response:
Hi Margarita - We'd like to learn more about your experience so we can improve our services. If you're interested, could you please text us at (805) 716-6348? We appreciate your time. Standard text messaging rates may apply*
Aside from Mr. Reams and Ms. Yester the process was not my favorite. There was too much repetition of asking for the documents that were already submitted. Aside from the two individuals that I mentioned the process was not seamless, but they were ou
Business response:
Hi Harry - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply*
Had some issues with the internal team about taxes but Tyler, Garret and Yester were very helpful
Business response:
Hi Auston - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day.
Everyone I spoke to from the beginning of the loan application and to closing were absolutely exceptional!! I have been a homeowner for 45 years and I would recommend PennyMac to my friends and family.
Business response:
Hi Mary - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply*
Thank you for helping me every step of the way!
Business response:
Hi Rene - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,081 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.