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PENNYMAC

4.5

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.549,067 reviews
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Paul W.'s profile image
Paul W. 
on Birdeye

3 months ago

Everyone was very knowledgeable and helpful.  

Business response:

Hi Paul - Your feedback is greatly appreciated. Thank you for the review. 

Everett M.'s profile image
Everett M. 
on Birdeye

3 months ago

I had a lot of hesitancy to move from the local bank I was working to move to PennyMac. Not that I had a bad experience prior, but I was sure I would miss the personal touch of a local bank. I couldn't have been more wrong. Oscar and Tyra were great. 

Business response:

Hi Everett - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply* 

Kyle H.'s profile image
Kyle H. 
on Birdeye

3 months ago

The time and consideration that was put forth, to ensure that I received excellent results, is greatly appreciated. Thank you! 

Business response:

Hi Kyle - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply* 

Wanda M.'s profile image
Wanda M. 
on Birdeye

3 months ago

This loan process was the easiest I’ve ever had thank you so much. 

Business response:

Hi Wanda - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply* 

PUTT P.'s profile image
PUTT P. 
on Birdeye

3 months ago

My Mortgage was just sold to Pennymac they are no better than BofA, but thats another story... I received a welcome letter and then immediately received a second letter threatening to place their own Homeowners insurance on my property claiming "our records indicate your Homeowners (hazard) Insurance has expired, and we do not have evidence that you obtained new coverage." This is total B.S. because it is a brand new loan and new homeowners insurance policy paid in full until March of 2025. I know when they purchased this lo... read more

Business response:

Hi Putt - At Pennymac, providing our customers with an exceptional experience is our top priority. We'd like to improve your experience with us and help you in any way we can. Please text us at (805) 716-6348. Thank you, we hope you have a great day. Standard text messaging rates may apply* 

Joseph O N.'s profile image
Joseph O N. 
on Birdeye

3 months ago

Sometimes it didn't go as planned, as we are rural residents and the wifi service sometimes slower than mollasies 

Business response:

Hi Joseph - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day. 

Michael E.'s profile image
Michael E. 
on Birdeye

3 months ago

Excellent service...thank you 

Business response:

Thank you for taking the time to share your experience with us, Michael. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply* 

Angela S.'s profile image
Angela S. 
on Birdeye

3 months ago

The process was easy and quick. Everyone was attentive and extremely helpful 

Business response:

Thank you for taking the time to share your experience with us, Angela. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply* 

Jerry N.'s profile image
Jerry N. 
on Birdeye

3 months ago

Thanks so much for everything! I was in business for over 41 years, when the Great Recession hit my company and others in the USA! Almost all large corp. received some financial help, I could not find any help at all?? Thanks for Helping Twice!🙏🇺🇸 

Business response:

Hi Jerry - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply* 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.5 star rating with 49,067 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open on Monday at 6:00 a.m.