PENNYMAC

Barbara C. 

on Birdeye

3 years ago

Great team 

Joan W. 

on Birdeye

3 years ago

Everything was fine. 

Rudolph R. 

on Birdeye

3 years ago

Thanks for guiding me through the whole system,most importantly your team was so pleasant to deal with. 

John L. 

on Birdeye

3 years ago

Tyra was excellent to work with during my loan process. Very informative and communicative. I did have some issues with the portal, but once a phone call was made to technical support it was rectified. Time zones need to be considered during requests from lender to closing attorney and borrower to ensure timeliness of documents and information. 

Jeffery D. 

on Birdeye

3 years ago

It was not difficult at all. It felt like a streamline process. The closing was great customer service was great we would definitely refer PennyMac to others. 

Emerald S. 

on Birdeye

3 years ago

My loan processor wasn’t positive, often threatened that my closing would be delayed due to inaccurate information she had, not organized, and on several occasions didn’t have the most updated information. 

Laticia E. 

on Birdeye

3 years ago

Rosario was great! 

Jonothan M. 

on Birdeye

3 years ago

Great experience yet again, this is our second time using your company! 

NEIL F. 

on Birdeye

3 years ago

The team waited until the last couple of days to request proof of the earnest money which was deposited FIVE months prior. The team told us TWO days before the scheduled close that we needed to bump the close up ONE day because the appraisal was expiring. But prior to that checking in on a weekly basis was good. Checking someone's credit REDUCES one's credit score, so I wish that mortgage companies would NOT do that and then say that the score has decreased so the customer has to pay more. Also making promises that cannot be... read more