PENNYMAC

John L. 

on Birdeye

3 years ago

Tyra was excellent to work with during my loan process. Very informative and communicative. I did have some issues with the portal, but once a phone call was made to technical support it was rectified. Time zones need to be considered during requests from lender to closing attorney and borrower to ensure timeliness of documents and information. 

Jeffery D. 

on Birdeye

3 years ago

It was not difficult at all. It felt like a streamline process. The closing was great customer service was great we would definitely refer PennyMac to others. 

John W. 

on Birdeye

3 years ago

Overall the experience was great. Christopher was great, he left the company before my loan was finalized, so it was a bit confusing when it came to the final numbers and to get what he promised, Latrice was outstanding, picked up every call, emailed me back promptly, and was always there for me when I needed assistance. Thank you guys for all of you guys help. 

Douglas S. 

on Birdeye

3 years ago

The worst experience to date. 

Deborah N. 

on Birdeye

3 years ago

At times the process was frustrating but my team was very professional and extremely helpful in getting my loan through the hurdles. Always polite and excellent customer services skills when dealing with my frustrations. Kudos to everyone 

Terry S. 

on Birdeye

3 years ago

Excellent customer service thnx 

KRISTINE S. 

on Birdeye

3 years ago

I feel like extra fees were added on, when I was going over closing documents with the notary. She said additional appraisal fees. I wasn't told the appraisal was over what I paid, if I didn't need to get the loan and already pay the appraisal fee, I would have shopped around more for a better deal. 

Stephen L. 

on Birdeye

3 years ago

Straight forward process and excellent customer support! 

Ernest D. 

on Birdeye

3 years ago

Peter kept us informed every step of the way. He was great.