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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Quick and easy!
No communication for a week when documents needed to be submitted but noone opened the portal on my end, employment verification was drawn out and time consuming. No welcome call or weekly update calls. Closing was over 2 weeks late.
Made it very easy to refinance.
The only communication I had was through the website. Every time I called I got a different person and a different answer to the same question.
Rosario was on vacation the first ten days of my loan application. I’m not sure why I was paired with someone who was not available. When she came back, it often took 2+ days to get an email response. Most of my answers came from calling in and speaking to other reps. I have had a loan and a refi with penny Mac before. They were my first option this time. I was repeatedly disappointed and I’m not sure if I would recommend them anymore. I’m not sure why Rosario couldn’t help me when she was assigned to me. No explanation was ... read more
It was all taken care of properly.
I only spoke to Darcel twice. I got more information from Katia, who essentially explained she was just a sales person to me. At the end of my loan I emailed Darcel and got no response. I’ve heard from her more about taking this survey then providing any help with my loan experience.
The process was a pleasant and non stressful experience. Thanks, 5 ☆☆☆☆☆
My only complaint is that I couldn't close sooner due to rules I'm my state but other than that everyone was great and the paperwork was clear and seamless. Thanks
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,010 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.