This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Destini was awesome, she made the experience very easy and her communication is great.
Very easy and streamlined process. Everyone I spoke with was pleasant and knowledgeable.
Great communication and Professional customer service!!
No communication for a week when documents needed to be submitted but noone opened the portal on my end, employment verification was drawn out and time consuming. No welcome call or weekly update calls. Closing was over 2 weeks late.
Made it very easy to refinance.
They did a good job
We were asked to submit documents over and over, even though they had been sent. We probably sent one document at least 4 times.
I only spoke to Darcel twice. I got more information from Katia, who essentially explained she was just a sales person to me. At the end of my loan I emailed Darcel and got no response. I’ve heard from her more about taking this survey then providing any help with my loan experience.
My only complaint is that I couldn't close sooner due to rules I'm my state but other than that everyone was great and the paperwork was clear and seamless. Thanks
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 49,099 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.