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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
All aspects of my lab sheet quick and easy
Not answering at this time
It would have been better if I did not receive a passive aggressive email about a contract that had a typo that Grace was refusing to fix. In the email she said that the "best possible customer service" was to not fix 2 boxes that related to my agent on the closing disclosure. It would have taken no time at all to put the correct information in. Instead, I waited for 2 hours just to find out that she did not correct the issue. I wanted to respond with "sorry to make you do your job. I worked in Walmart for 3.5 years and coul... read more
Had exceptionally great experience with PennyMac for our new home!
Anna Eng helped make the whole process run a lot smoother. We had a lot of hiccups through out the process of our loan and without Anna's help I feel like we would have had many more issues. Anna communicated with us throughout the span of our loan process and closing very well and made sure we were never left in the dark.
Everything was communicated effectively except for the second lien on my home due to a forbearance plan I was previously on. This late information severely hurt the cash amount I was expecting back.
Quick and easy
Sandra was always available to answer questions and when she wasn’t, she got back to us relatively quickly!! She made it a pleasant experience for us!!
Sandra worked with me on my purchase loan and my refinance loan. She went above and beyond the call of duty. She took time out to communicate and work in the other loan, though it wasn’t her job. I was frustrated with PennyMac, but not with Sandra. She was a great help and I appreciate her.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,343 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.