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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Shorter closing time frame
Edna was very efficient and gave a step by step of how the process was going to work. Followed up to make sure we understood what was sent to us. Enjoyed the experience.
Brianna Koke was an absolute pleasure to talk to. She was very kind and answered all of my somewhat silly questions. At the end of our conversation, she told me to call her anytime if I had any other questions. In today's world, you just do not receive that kind of customer service !! Your company is very lucky to have her !!!!!
Painless loan process!
Process was very smooth at the beginning. There were changes made to my loan that I had no knowledge of so that began to make the process challenging at the end. My closing date was changed unbeknownst to me. Employment verification was requested multiple times and different responses from different reps about the reasons for the change in the loan documents. After we smooth out all of the confusion we were able to close smoothly.
Communication
Very helpful
The whole process was smooth and flawless. The communication was great. The notifications that required our action was great and timely!
Was smooth start to finish everyone was professional knowledge and helpful that I dealt with throughout the process. Communication was kept with me throughout my process.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,346 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open on Monday at 6:00 a.m.