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PENNYMAC

4.4

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Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.449,342 reviews
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Brian C.'s profile image
Brian C. 
3 years ago

all good TY 

KENNETH L.'s profile image
KENNETH L. 
3 years ago

Linda was real helpful answered all my questions when I had one 

Paul S.'s profile image
Paul S. 
3 years ago

5 stars for Barry Morrow 

Evan S.'s profile image
Evan S. 
3 years ago

It would have been better if I did not receive a passive aggressive email about a contract that had a typo that Grace was refusing to fix. In the email she said that the "best possible customer service" was to not fix 2 boxes that related to my agent on the closing disclosure. It would have taken no time at all to put the correct information in. Instead, I waited for 2 hours just to find out that she did not correct the issue. I wanted to respond with "sorry to make you do your job. I worked in Walmart for 3.5 years and coul... read more

Larry S.'s profile image
Larry S. 
3 years ago

Pennymac's team gave great attention and detail to my needs and inquiries regarding the lending process. 

Aaron G.'s profile image
Aaron G. 
3 years ago

The issues that slowed our loan process were largely due to the rural area that we live in. It was hard to find an appraiser and the appraisal was weeks out when we did get it scheduled. We did get multiple emails saying we needed to do this or that but were told by representatives that everything was in order, then we would get more emails saying something similar. That was more of a nuisance than anything. Paulette, Terrence, and Sandy were great! They answered any questions I had and were kind, courteous, and professio... read more

Kelly Wilson J.'s profile image
Kelly Wilson J. 
3 years ago

Very good service from Paulette. 

Eden B.'s profile image
Eden B. 
3 years ago

Great experience all around. There's been some technical issues with the portal but the MAC team had workarounds like email. Thanks! 

SARAH H.'s profile image
SARAH H. 
3 years ago

Ammie was very helpful in answering my questions and very clear in her answers. I enjoyed working with her! 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 49,342 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 5:00 p.m.