PENNYMAC

Timothy D. 

on Birdeye

4 years ago

More advance notice of loan requirements is necessary. My questions were only ever answered when I called in an spoke to a random person; none of my assigned loan advisors or processors were helpful in any way and merely regurgitated information rather than researching requirements. I would not go through the purchase experience with Pennymac again. 

Keith B. 

on Birdeye

4 years ago

Tanairy was helpful and gladly answered all my questions. 

Loren F. 

on Birdeye

4 years ago

Pay Off funds need to be done electronically NOT by paper checks. It will take Weeks now to process all the pay off funds. The loan officer at the time of our application told the pay off accounts would be done for us !!!!! NOT TRUE 

CHRISTOPHER B. 

on Birdeye

4 years ago

Everything went very smoothly. Even closed earlier than expected. 

Jason H. 

on Birdeye

4 years ago

The document requests for my particular loan were challenging and I seemed to always get someone else when trying to clarify. We got it so all is good just frustrating. 

MICHAEL M. 

on Birdeye

4 years ago

Great service. Quick and responsive to questions. Closed on schedule. Only negative was on timely disbursement on the cash-out of the refinance. Not really a PennyMac function but provided timely response when asked for contact info for responsible party. 

Silvia E. 

on Birdeye

4 years ago

Paulette walked us through great communications 

Tyler O. 

on Birdeye

4 years ago

Documents portal made everything much easier than previous experiences. 

Alex K. 

on Birdeye

4 years ago

The payoff to all credit cards and loans would have great to have them deal with it directly instead of us having to send it individually. One of the check the was disbursed to us to pay a loan is now needing to get reprinted due to the creditor place requesting check payments to be made to a different place. We will now have to go back to PennyMac to send the title place new instructions of how to cut the check.