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PENNYMAC

4.4

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.448,065 reviews
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Archie A.'s profile image
Archie A. 
2 years ago

Awesome customer service. I really appreciate pennymac 

Karl G.'s profile image
Karl G. 
2 years ago

a+a+a+a+a+a+a+ 

Justin C.'s profile image
Justin C. 
2 years ago

Thank you Lori 

Brian R.'s profile image
Brian R. 
2 years ago

Ashton asked for the same documents several times and was not familiar with the terms discussed with Daniel. Every time we spoke I would have to explain everything again, and the constant inability to handle the loan properly lead to her manager getting involved and we nearly quit dealing with Ashton all together. The customer service she provided was unacceptable. 

Dallas S.'s profile image
Dallas S. 
2 years ago

Samijo was great, and kept us informed with regular updates! 

Jeremi W.'s profile image
Jeremi W. 
2 years ago

Great experience. Always prompt and friendly, no question went unanswered even when I had some tediously detailed questions. This is my 3rd home loan with PM and I've had a good experience, start to finish, each time. 

Benjamin B.'s profile image
Benjamin B. 
2 years ago

Everyone was very hard to get a hold of. Paperwork was requested but an explanation of exactly was it was and what information certain pieces should include were vague or missing 

Troy M.'s profile image
Troy M. 
2 years ago

You all are awesome to do business with. Thank you for everything. 

Maria L.'s profile image
Maria L. 
2 years ago

It took a long time but part of it was in my side because of court documents overall it was a great experience 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 48,065 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open at 6:00 a.m.