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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Customer service was excellent, process was super easy and painless
It was great.
The online portal accuracy can improve and overall communication and response time from the loan officer.
Great experience. Thanks.
From the start I was informed as to what to expect, possible time involvement in processing information and had consistent contact with one or more members of PennyMac. The closing documents were sent to me approximately 4 to 5 times with no changes. I do believe this may have been a computer error. I did email and report this issue but did not hear back. All in all I am very pleased with my experience.
Everything was great
Had they been clearer on what documents needed to be signed and when as well as communicating back to me when I emailed would have made it for a smoother experience. We had to reschedule closing due to them not communicating properly or at all! Was told we were good to go then the day after closing the first time I get a phone call saying we have to reschedule! Couldn’t have called the day of? Sent an email in the morning? Anything but waiting a full day after and not responding to multiple emails!
Okey ok ok ok
I like how the loan process was simple and easy. Also, they kept me informed all the way to the end. Thanks!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,505 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.