PENNYMAC

DONNIE A. 

on Birdeye

3 years ago

The whole process with PennyMac was smooth. From the first phone call to Matthew Parra, to calls from Brianna Koke, and helpful answers from Esther. I appreciate the quick turnaround. This refinance will also help us pay off some debt. Thank you so much! 

Jerry R. 

on Birdeye

3 years ago

Better communication among your staff. Was difficult to know who to communicate what to. 

Michelle C. 

on Birdeye

3 years ago

Checking in and a positive outlook on the process was satisfactory 

Craig D. 

on Birdeye

3 years ago

Jessica was fantastic, however, before her it was awful. Poor communication, asked for the same documents multiple times, had to answer the same question multiple times and took much much longer than expected. 

Marquita D. 

on Birdeye

3 years ago

Everything went great, Darcel was very helpful with all questions and information. 

Shawana R. 

on Birdeye

3 years ago

Great customer service. 

Shelby I. 

on Birdeye

3 years ago

Darcel was great but all other communication and steps of the process were extremely unorganized and stressful. Asked for the same documents over and over and never listened to me when I would explain why I didn’t have what they needed. 

Lowell F. 

on Birdeye

3 years ago

Process was completely painless 

Zewdu K. 

on Birdeye

3 years ago

Everything went smoothly. My loan agent did a great till the last one week. In the last week, My loan was adjusted and that wasn’t updated in the system on time. I tried to contact my loan agent and didn’t responses timely. Before the last week, she responded timely and not sure what happened the last minute. That caused problems on preparing the closing documents. It caused pressure on a day or two before closing day. Everything else went smooth and PennyMac is a great place to do loan.