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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
My overall experience was "just OK" with PennyMac as a company but great with Brianna and Dayanara. How likely I would be to recommend is closer to 3, not 10. The 10 is for Brianna and Dayanara as well.
Business response:
Hi Roy - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day.
Tyra was very responsive and very patient through the whole process. Thanks!
Business response:
Thank you for the positive review, Sonia! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Nicole you and your team did an awesome job leading me to my loan. It’s been a learning experience keeping me up on my efforts and timeliness. Loan officer too had a great customer service.
Business response:
Thank you for taking the time to share your experience with us, Elsita. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply*
Absolutely terrible customer service. Inconsistent information from each person I spoke too led to more fees and being late. Very frustrating to deal with.
Business response:
Hi Alexandra - Thank you for your feedback. We'd like to learn more about how we can improve your experience with us. If you're interested, please text us at (805) 716-6348. Thank you. Standard text messaging rates may apply*
Nope everything was fine
Business response:
Thank you for the positive review, Nancy! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Buying a house is always a stressful, sometimes uncertain process. You kept it out. Thanks
Business response:
Hi Orlando - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply*
Faiza and Armond were awesome and made things easy. I've already recommended PennnyMac to a friend of ours and they have started their mortgage application.
Business response:
Thank you for taking the time to share your experience with us, Kay. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply*
This experience was quick and easy. Your staff was friendly and efficient, and they kept in touch throughout the whole process.
Business response:
Hi Larry - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply*
Paulette went above and beyond throughout the process with quick responses and answers to all our questions, even after the closing documents were signed and helped answer questions about the checks from old Republic. It was a great experience.
Business response:
Hi Robert - Your feedback is greatly appreciated. Thank you for the review.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,921 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.