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PENNYMAC

4.4

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.448,088 reviews
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Bhalmiki M.'s profile image
Bhalmiki M. 
6 months ago

Easy process with great staff helping along the way. 

Business response:

Hi Bhalmiki - Your feedback is greatly appreciated. Thank you for the review. 

Anthony K.'s profile image
Anthony K. 
6 months ago

Outstanding customer service and communication skills during the process.  

Business response:

Hi Anthony - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day. 

Nector P.'s profile image
Nector P. 
6 months ago

Excellent service, very communicative at any part of the process 

Business response:

Hi Nector - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply* 

Karen A.'s profile image
Karen A. 
6 months ago

I was happy with them until recently. I pay escrow account so they can pay my taxes and my property insurance. Today is November 29th and my homeowner's insurance is due December 2nd. So far PennyMac has not paid my homeowner's insurance. I had to pay for it or I would lose my homeowner's coverage. Penny Mac, you need to refund me my escrow account.! 

Business response:

We appreciate your review, Karen. If you're interested in discussing this further, please text us at (805) 716-6348. Thank you. Standard text messaging rates may apply* 

William R.'s profile image
William R. 
6 months ago

The process was easy throughout and I can't be happier 

Business response:

Hi William - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day. 

Makayla T.'s profile image
Makayla T. 
6 months ago

Ann Marie Clarke was the only reason that I gave high ratings. I would have never worked with Pennymac if she didn’t save me from leaving from the other people that kept messing up my file. I would never work w PennyMac again unless it was with her 

Business response:

Hi Makayla - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply* 

Olayinka F.'s profile image
Olayinka F. 
6 months ago

Exceptional service by Cameron, Latrice and Team.  

Business response:

Hi Olayinka - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day. 

Ronnie S.'s profile image
Ronnie S. 
6 months ago

PennyMac was the worst customer service I ever dealt with..her response was basically that's how we do it and we don't care if you like it..I was even told I could refinance with someone else..and at the end I was even offered to purchase insurance from them lol these people care nothing off the common man!! 

Business response:

Hi Ronnie - We'd like to learn more about your experience so we can improve our services. If you're interested, could you please text us at (805) 716-6348? We appreciate your time. Standard text messaging rates may apply* 

Matthew N.'s profile image
Matthew N. 
6 months ago

I had the best experience with Faiza and Matthew. They made the process easy and were always there when I needed them. I appreciate the whole team at PENNYMAC thank you!  

Business response:

Hi Matthew - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply* 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 48,088 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.