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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I was happy with them until recently. I pay escrow account so they can pay my taxes and my property insurance. Today is November 29th and my homeowner's insurance is due December 2nd. So far PennyMac has not paid my homeowner's insurance. I had to pay for it or I would lose my homeowner's coverage. Penny Mac, you need to refund me my escrow account.!
Business response:
We appreciate your review, Karen. If you're interested in discussing this further, please text us at (805) 716-6348. Thank you. Standard text messaging rates may apply*
The process was easy throughout and I can't be happier
Business response:
Hi William - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day.
Ann Marie Clarke was the only reason that I gave high ratings. I would have never worked with Pennymac if she didn’t save me from leaving from the other people that kept messing up my file. I would never work w PennyMac again unless it was with her
Business response:
Hi Makayla - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply*
Exceptional service by Cameron, Latrice and Team.
Business response:
Hi Olayinka - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day.
PennyMac was the worst customer service I ever dealt with..her response was basically that's how we do it and we don't care if you like it..I was even told I could refinance with someone else..and at the end I was even offered to purchase insurance from them lol these people care nothing off the common man!!
Business response:
Hi Ronnie - We'd like to learn more about your experience so we can improve our services. If you're interested, could you please text us at (805) 716-6348? We appreciate your time. Standard text messaging rates may apply*
I had the best experience with Faiza and Matthew. They made the process easy and were always there when I needed them. I appreciate the whole team at PENNYMAC thank you!
Business response:
Hi Matthew - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply*
The professionalism, customer service, and promptness in expediting the loan within a difficult time constraint was greatly appreciated. I couldn’t have ask for any better communication from beginning to end. Thank you so much!
Business response:
Hi Tony - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply*
PennyMac has been our mortgage company right after we bought the house in 2017. Service has been great and have not experienced any issue with payments. Great customer service and communication, when needed, has been excellent.
Business response:
Hi Gerard - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply*
I was super happy with how easy my team made the process.
Business response:
Hi Melissa - Your feedback is greatly appreciated. Thank you for the review.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,084 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.