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PENNYMAC

4.4

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.448,086 reviews
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Carlo P.'s profile image
Carlo P. 
5 months ago

Overall, Grace Sparks and Christopher Pistorius are a fantastic team at PennyMac Their dedication, professionalism, and knowledge made a potentially stressful process enjoyable and seamless. I am so grateful for all their help and guidance! 

Business response:

Hi Carlo - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day. 

Scott R.'s profile image
Scott R. 
5 months ago

Penny Mac received our funds from our Insurance company after two Hurricanes. I followed there steps to have the funds released . And it was the worst experience of my life . They tried to push exceptions to be made each was denied which delayed the process. We had to find a contractor after having someone to do the work . They made us jump through hoops the whole time needing to get our house fixed and very rude . I finally got the paperwork in as they requested received a portion to get the job done. Then they required ano... read more

Business response:

Hi Scott - Thank you for your feedback. We appreciate any opportunity to make your experience better. Please text us at (805) 716-6348 so we can assist you. Thank you, we hope you have a great day. Standard text messaging rates may apply* 

Leo M.'s profile image
Leo M. 
5 months ago

My loan processor really work with me and very responsive during the whole process. Whenever I had an issue they would respond back within that day. Thanks to Ashley Hines and Hilda Kuklinski 

Business response:

Hi Leo - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day. 

Alan H.'s profile image
Alan H. 
5 months ago

Excellent communication, rapid response time, great attitude by all team players, especially Jon Guarracino 

Business response:

Hi Alan - Your feedback is greatly appreciated. Thank you for the review. 

Phillip M.'s profile image
Phillip M. 
5 months ago

Smooth and easy process  

Business response:

Hi Phillip - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day. 

Scott P.'s profile image
Scott P. 
5 months ago

Even though we had some issues the team was great in helping get all the items resolved  

Business response:

Thank you for the positive review, Scott! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply* 

Stanley W.'s profile image
Stanley W. 
5 months ago

Nothing else to say. Huge thanks for your help with the purchase. I know it took a while, so thanks for bearing with me.  

Business response:

Hi Stanley - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply* 

Justino G.'s profile image
Justino G. 
5 months ago

Matt and Norma made the process easy and quick. We appreciate you both, thank you  

Business response:

Hi Justino - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day. 

Agustin A.'s profile image
Agustin A. 
5 months ago

Was a great experience  

Business response:

Hi Agustin - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply* 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 48,086 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.