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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
great experience
Business response:
Hi Mary - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply*
I wish there was a way to deduct stars. Pennymac is the worst! Every time I call I speak with someone that does not understand my questions, it seems that theyre outsourced. Im stuck and I do not like the position that Pennymac has put me in. there needs to be more education for the people that answer the phones. I did tell the person that I talked to that if you cannot answer my question I am ok with you transferring me to someone else that can. They said that they could do it, but never did . NOT HAPPY!!!
Business response:
Hi Michele - Thank you for your feedback. We appreciate any opportunity to make your experience better. Please text us at (805) 716-6348 so we can assist you. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Every team member acted very professionally and answered any questions that we had concerning the process. I felt very comfortable speaking with everyone I spoke with and would definitely go with Penny Mac on any other needs that may arise.
Business response:
Hi Agnes - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply*
Grace is one of the greatest person I ever had the pleasure of doing business with She is like a family member always on point and did the job perfect. She ensured they everyone did there job even on Saturday and after hours. She always had time
Business response:
Thank you for taking the time to share your experience with us, Timothy. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply*
This is the worst company I have ever dealt with. Have talked to 6 representatives in the last two weeks and no one has said the same thing. Our payment is raising almost $400 a month and they won't tell us why. Asked for my account representative and they wouldn't connect me to that person. The people that answer the phone I can understand, their accents make it very hard to hear what they are saying. I just want to talk to one person when I call in that is aware of my account issues and can actually help me. With multiple ... read more
Business response:
Hi Grindinggearz294@yahoo.com - At Pennymac, providing our customers with an exceptional experience is our top priority. We'd like to improve your experience with us and help you in any way we can. Please text us at (805) 716-6348. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Always get told something different by different workers, NEVER can get a hold of a supervisor, ALWAYS someone with a foreign accent. (I'm not racist, just hard of hearing, so it makes it more difficult for me to understand and I have to ask them to repeat a bunch of times.) I get told to keep an eye on the mail because they are sending me something but I rarely get anything expect the bill. I call and ask and I'm told it was never going to be mailed that I need to just check the portal online more. I wish my original mortga... read more
Business response:
Hi Court - Thank you for your feedback. We'd like to learn more about how we can improve your experience with us. If you're interested, please text us at (805) 716-6348. Thank you. Standard text messaging rates may apply*
It’s impossible to connect with anyone at PennyMac. Every time I call, the call “drops” right before I’m about to speak to a representative. The app does not work and their portal is impossible to navigate. If you’re looking for a responsive and reliable lender, search elsewhere. Hopefully this review prompts some much needed changes.
Business response:
We appreciate your review, Joy. If you're interested in discussing this further, please text us at (805) 716-6348. Thank you. Standard text messaging rates may apply*
Very nice team😀
Business response:
Thank you for the positive review, Ut! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
I would like to personally thank Faiza Saleem and Bethany McMullen and the Pennymac team for a smooth closing, very professional and knowledgeable team to see me through the process.
Business response:
Thank you for the positive review, Kenneth! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,581 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.