PENNYMAC

TIMOTHY G. 

on Birdeye

4 years ago

I was impressed with the professionalism of the PennyMac team. Their website was pretty intuitive and easy to use. The team communicated the status of my loan application frequently and helped everything stay on track for a timely closing. 

richard s. 

on Birdeye

4 years ago

My only complaint would be the lack of verbal instructions. Duplicate email instructions and multiple mailed instructions were also troubling. The only telephonic contact was with the original lending agent. However, the overall experience with the speed and convenience with PennyMac since we were already customers was very helpful. Thank you until next time. 

Trenesia M. 

on Birdeye

4 years ago

Great experience, no delays and very professional 

KATHLEEN C. 

on Birdeye

4 years ago

I was contacted by Penny Mac since I am an existing customer - everything went smoothly and Mario kept me in the loop as to what they needed. The refinance was a good experience and was over quickly. Happy to be a customer of Penny Mac 

William R. 

on Birdeye

4 years ago

Mariela was pleasant to work with and answered questions with expertise. 

Samuel T. 

on Birdeye

4 years ago

Quick and easy 

Elaine L. 

on Birdeye

4 years ago

There is very little coordination within pennymac. The process was a nightmare. 

Paula M. 

on Birdeye

4 years ago

Staff were pleasant and knowledgeable 

KENNETH ROGERS S. 

on Birdeye

4 years ago

highly automated and efficient. great experience. Ken R