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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
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Clarity and continuity. With the staff being scattered all around it seemed like they did not have great communication. We started to feel like no one really knew what was going on with our loan.
Cindy was amazing and very supportive throughout the entire process.
Nathaniel and other non licensed agents answering the phone were awesome. Amanda Webb is your missing link. She changed the conditions and figures 4 times with no communication to me. She even tried to slip in a charge for points without a word to me.
If we were able to close on time because it cost us alot of money at closing. waiting on the appraisal to get done and waiting on phone for long period of time just to speak to someone to help me. This Frank guy was very rude. I had to get smart back with him and tell him about his self. I'm Glad it's done New house New year.
From the beginning I explain my situation for the refinance and what I was expect to get from it. Earl took his time to make sure that it was doable and that they could deliver before he continue the process and I appreciated that very much. Then I talk to Chantel and she make sure all the final details were right and when they were changes the call me and let me know.
Better interest rate for a customer that pays on time and has been a loyal customer.
There was great communication, and the process was simple and easy to understand. Thank You
Great service!
Claudia was very friendly and informative. Great person very pleasant Thank you Claudia
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.