This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
It was harder to upload docs to your portal as compared to Network Capital and other lenders I worked with. I suggest you cross shop and keep up with the industry standards. I stayed with Pennymac even though others offered to match your deal, and I was considering it. Recommend you communicate clearer after the rate lock expires as my questions were never really answered. Not sure why you dont offer a rate float down feature. Among the huge crush of business and in a covid well done.
Very professional and friendly experience refinancing my home. Was always available to answer questions and provide information in a timely manner. Very happy with the outcome and the service.
I received very good customer service
It was a great experience
Great customer service skills. My refinance only took 4 months to close! Very quick response times.
None
The underwriter missed several of things including things on the appraisal reports which held things up even after they approved them once. I had to mis the first closing officer because penny Mac failed to send the proper paperwork to the closer as well.
a
No due to Jason’s service closing was delayed and wasn’t communicated very well the process was delayed due to VA but wasn’t communicated well The overall process was good and the closing went great
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,789 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.