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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
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It was harder to upload docs to your portal as compared to Network Capital and other lenders I worked with. I suggest you cross shop and keep up with the industry standards. I stayed with Pennymac even though others offered to match your deal, and I was considering it. Recommend you communicate clearer after the rate lock expires as my questions were never really answered. Not sure why you dont offer a rate float down feature. Among the huge crush of business and in a covid well done.
Very professional and friendly experience refinancing my home. Was always available to answer questions and provide information in a timely manner. Very happy with the outcome and the service.
I received very good customer service
It was a great experience
Great customer service skills. My refinance only took 4 months to close! Very quick response times.
None
I understand that with COVID combined with the great interest rates requires extreme patience with conducting a refinance. Ashley was great at communicating the need to remain calm and patient. That my loan was moving through the process as quickly as the circumstances would allow. It did take several months to close, a time frame I felt to be a little too long. I appreciate all pennymac did and would use them again. Processes were easy for the refinance.
a
No due to Jason’s service closing was delayed and wasn’t communicated very well the process was delayed due to VA but wasn’t communicated well The overall process was good and the closing went great
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.