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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
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The mortgage refinance process was very organized and streamlined. I did not have to worry about much throughout the process. The PennyMac representatives gathered all of my information and preferences and just made it happen. The process was much easier than what I had anticipated.
Bailey and Jesse were excellent from beginning to end. They both were masters at their craft and appreciate everything they did for me. PennyMac went the extra mile to ensure everything I needed was provided a head of schedule.
The underwriter missed several of things including things on the appraisal reports which held things up even after they approved them once. I had to mis the first closing officer because penny Mac failed to send the proper paperwork to the closer as well.
Danyell was great and was really trying to help push the refinance closing forward. Unfortunately the title company caused many delays and the loan closing was cancelled twice, the third time we actually signed the documents, but the documents had an error and so we had to schedule a 4th time with the title company to sign the documents a second time. The overall process was very frustrating. We had initially reached out in August, and just closed on the refinance in November.
We refinanced our loan through the same company as our original loan. From start to finish it was very simple to get this done. The amount of paperwork gathering didn't feel overwhelming and every step was explained for us. The online portion was very easy to use to sign papers and was easy to understand. Our loan actually closed quicker than I expected and we ended up with a much better rate through the refinance.
Raven was really great through this whole process. Always was available to answer questions along the way.
Great communication and explanation of the process.
Getting closing done in the 60 days. Call (leaving message of doc wanted) or text when docs ate wanted. Web portal not very good at accurately showing the current status of process.
Overall experience wasn't great, but Kelvey's service was. He was following up with me literally on a daily basis, answered questions, and returned emails promptly. My complaint was more on the overall time it took and lack of explanation on the process. We were fortunate enough to get a rate extension, but in my mind, there is no reason the process should have taken as long as it did. We provided docs within ~48 hours of the requests, and the process on the PennyMac side just seemed really slow
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.