PENNYMAC

Terriance Woodard S. 

on Birdeye

3 years ago

The mortgage refinance process was very organized and streamlined. I did not have to worry about much throughout the process. The PennyMac representatives gathered all of my information and preferences and just made it happen. The process was much easier than what I had anticipated. 

Joshua N. 

on Birdeye

3 years ago

Bailey and Jesse were excellent from beginning to end. They both were masters at their craft and appreciate everything they did for me. PennyMac went the extra mile to ensure everything I needed was provided a head of schedule. 

Justin C. 

on Birdeye

3 years ago

I understand that with COVID combined with the great interest rates requires extreme patience with conducting a refinance. Ashley was great at communicating the need to remain calm and patient. That my loan was moving through the process as quickly as the circumstances would allow. It did take several months to close, a time frame I felt to be a little too long. I appreciate all pennymac did and would use them again. Processes were easy for the refinance. 

ROBERT B. 

on Birdeye

3 years ago

Danyell was great and was really trying to help push the refinance closing forward. Unfortunately the title company caused many delays and the loan closing was cancelled twice, the third time we actually signed the documents, but the documents had an error and so we had to schedule a 4th time with the title company to sign the documents a second time. The overall process was very frustrating. We had initially reached out in August, and just closed on the refinance in November. 

Ryan B. 

on Birdeye

3 years ago

We refinanced our loan through the same company as our original loan. From start to finish it was very simple to get this done. The amount of paperwork gathering didn't feel overwhelming and every step was explained for us. The online portion was very easy to use to sign papers and was easy to understand. Our loan actually closed quicker than I expected and we ended up with a much better rate through the refinance. 

Jesus J. 

on Birdeye

3 years ago

The whole refinance process could not have been easier, everyone at Penny Mac is extremely helpful, and quick to answer any questions or concerns about your loan leaving you with the confidence that you made the right choice. Not to mention, they were able to get me the best interest rate than any other financing companies. I will definitely recommend Penny Mac to friends and family. Big thanks to Charisse for answering hundreds of questions and assisting me throughout the process. 

Darrin C. 

on Birdeye

3 years ago

This process took 12+ weeks from when we started submitting documents. What happened to the good old days of FEELING like your lender was working for YOU and your business. After 12 weeks and on the date of our scheduled closing, none of the paper work was ready between pennymac and the title company that you guys recommended. Our notary didnt have any of the docs and had to reschedule. We made it all work last minute with the help of REUBEN BERGER. But Mostly due to our very patient Notary. 

Americo R. 

on Birdeye

3 years ago

1 

JASON L. 

on Birdeye

3 years ago

Easy process.