This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
Get directions
Great communication and explanation of the process.
Have a better communication and work faster in the process..
This process took 12+ weeks from when we started submitting documents. What happened to the good old days of FEELING like your lender was working for YOU and your business. After 12 weeks and on the date of our scheduled closing, none of the paper work was ready between pennymac and the title company that you guys recommended. Our notary didnt have any of the docs and had to reschedule. We made it all work last minute with the help of REUBEN BERGER. But Mostly due to our very patient Notary.
Getting closing done in the 60 days. Call (leaving message of doc wanted) or text when docs ate wanted. Web portal not very good at accurately showing the current status of process.
Easy process.
Everyone was very nice and informative.
Overall experience wasn't great, but Kelvey's service was. He was following up with me literally on a daily basis, answered questions, and returned emails promptly. My complaint was more on the overall time it took and lack of explanation on the process. We were fortunate enough to get a rate extension, but in my mind, there is no reason the process should have taken as long as it did. We provided docs within ~48 hours of the requests, and the process on the PennyMac side just seemed really slow
Refinancing with Robert and his team went extremely smooth and fast.
The People
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.