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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
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Despite the length of time to close this loan I thought the origination process was well done. Jasmin, She gave me great customer service, answered my question on the delay honestly, In the processing role she did her job correctly despite the circumstances within the Mortgage industry at this point in time
Had a very great experience
I got what I wanted.
I was not pleased at all with last aspects of the process. information at the last step prior to the actual closing were poorly communicated. There appeared to be some confusion about an additional item needed. After contacting Mr. Becks and finding out that there was an internal mistake which he was not aware and resulted in having to reschedule the closing. In addition it seemed like the total process took much longer than initially stated. In fact it required an extension of time.
Francesca Hill made my experience great. There were some challenges, but Francesca helped navigate me through the loan process. I really appreciate her!
The loan process from the very beginning to closing was smooth and cleancut! Closed early even with Thanksgiving holiday in between.
I’m so frustrated of this whole transaction which took us over four months to wrap up. I can write for hours but long story short, this was the most difficult and unpleasant experience of my whole life dealing with such unprofessional fellows who know nothing about basics of mortgage industry. Lack of communication!!!! was the most important one.
Raven had excellent communication up until the end. When I received my final closing documents, I had some questions. I sent Raven a total of three emails and never received a response. I even sent Adejumoke Dosunmu an email, and copied Raven, stating that she had not responded. Adejumoke Dosunmu immediately responded to me and stated that he would have Reven followup with me. Yet, I never have received a response for Raven. She was MIA.
My loan process went smoothly
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.