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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
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PennyMac was very good to work with. I got a great interest rate with low closing costs. Their website worked well for uploading documents. Overall I am very happy with the refi.
Aida was an abysmal LO. She was often rude, crude, brash, and unhelpful. Every question I asked was met with "That is not in my scope of work so I cannot answer that question." when I know for a fact they are. As someone who also works in the loan industry, I could not imagine treating my customers the way Aida treated me. This was unfortunate due to the fact Taylor and Orlando were great. I would recommend Aida be put in a position with far less human interaction, with far less responsibility.
Have my paperwork fixed in one of the 5 times I tried to get it fixed, loan officer to understand the numbers on paperwork and understand how they were wrong, I thought she should of been the expert. a lot of time wasted calling and emailing about my issue. Problem is still not fixed
I liked the communication from Xavier. Even if i wasn't able to answer the phone he left a detailed message weekly. I didn't have to ask myself , I wonder what is happening with my loan, he consistently called or reached out to me weekly.
Very quick turnaround. Thanks for your help in making this process painless.
I am not comfortable writing a review.
Went well
From my first phone call to the closing, the team at Pennymac made it easy to refinance our mortgage. I felt that they listened to my concerns and preferences and guided me through the process. The closing was easy and ahead of schedule. Thank you, Robert Gillespie, for shepherding us through the process.
The whole process was satisfying. The folks I worked with were very helpful.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.