PENNYMAC

BRIAN L. 

on Birdeye

5 years ago

Very easy to refinance. 

Ashley M. 

on Birdeye

5 years ago

5 Star experience. 

KENNETH B. 

on Birdeye

5 years ago

This was the first time I'd refinanced my home & honestly didn't know what to expect. From the initial email I received from Blen all communications were timely & accurate. Whenever I had a question I emailed the M.A.C. team & within 1 business, I would receive reply or call. I felt the service provided was outstanding. I am in a better financial position & able to navigate these difficult time much easier. Thanks for a really totally awesome experience. Stay safe, Ken 

Christian S. 

on Birdeye

5 years ago

My experience with PennyMac was awful. Jason Staples is negligent, poor communicator, & blatantly lied multiple times. When this was brought up to his supervisors, I received no phone call or apology what so ever. Unfortunately, this comment box only allows 500 words otherwise I'd provide detailed examples of this utter disappointment and failure on PennyMac's customer relations. I will never recommend PennyMac's services nor will I ever give this dereliction of a company my business again. 

LEE W. 

on Birdeye

5 years ago

Efficiency, more organized 

Izora H. 

on Birdeye

5 years ago

Patient and caring employees- Danyell and Gabriel. 

TAI T. 

on Birdeye

5 years ago

The process was great over all. Thanks! 

CLAUDE L. 

on Birdeye

5 years ago

Really I would expect someone to give me a call. 

Cesar A. 

on Birdeye

5 years ago

Aida did not answer in a properly matter time. Communication was not the best. I know we are I. Hart times due to covid but I expected more from her. Her attitude voice was Not the best. She was always short on her answer and not ask for anything else we needed. I really wish I had someone else to help me.